The Challenge

For the Office of Research Services (ORS) at the University of Oklahoma (OU), customer service is a point of professional pride. The office is centralized and operates on a concierge model, coordinating the submission of all research proposals at OU. Twenty eight staff members provide cradle-to-grave support for OU’s research community, helping investigators prepare and submit an average of 800 proposals a year. As you might imagine, with that kind of volume and commitment to one-to-one support, the office puts a high premium on efficiency. In the summer of 2012, to reach a higher level of efficiency, ORS decided to make a change. A large percentage of OU’s funding comes from federal sources, and many are submitted via the Grants.gov federal portal. At that time, OU’s procedure for Grants.gov proposals consisted of manually filling out paperwork using Adobe Forms, making for a lengthy, redundant process. The ORS was in the market for a tool that would help them streamline the process while eliminating any guesswork.

The Solution

After exploring their options, OU settled on Cayuse 424, the Electronic Proposal Development and Submission Solution from Evisions. In addition to options for streamlining and validation, a short and easy implementation process was also an important criterion for OU—and Cayuse 424 is designed for all three. In mid-August, OU signed on for the implementation, hoping they would be able to start submitting proposals by the first of November. Instead, in late September, a member of Evisions’ Professional Services team arrived on campus to train the ORS staff for the week. By the following Monday—a full month ahead of schedule—OU submitted their first proposal with Cayuse 424.

The system’s capabilities were also well-suited to OU’s other needs. With Cayuse 424’s auto-fill feature, commonly used fields are automatically populated. That allows ORS staff to focus on the proposal-specific data. After it’s in the system, the proposal is circulated through the on-campus approval process and submitted directly to Grants.gov from Cayuse 424. Eliminating redundant data entry immediately saved OU time and money. The ORS estimated that, in the first four months after implementation, their staff was able to shave off nearly 100 hours of proposal preparation time.

OU’s other goal was to automate their Grants.gov proposal review process. Before switching to Cayuse 424, the ORS would often have to deal with proposals that were rejected due to technical errors with the submission. Sometimes they had enough time to correct the error and resubmit—other times, the window was too narrow. With Cayuse 424’s form validation feature, every proposal goes through a pre-submission check, which alerts the user to specific items that might cause a rejection.

Since the switch to Cayuse 424, ORS staff members have reported a much smoother submission process, attributed to the auto-fill and validation features which combat inefficiency and uncertainty. With Cayuse 424, ORS’s top-notch support services strive to continue to serve OU’s research community efficiently and effectively.